TERMS OF SERVICE

1. ABOUT THESE TERMS

These Terms of Service ("Terms") govern your use of the Aerospace website and mobile application (together, the "Platform") operated by Aerospace Ltd ("Aerospace", "we", "us", "our"), a company registered in England and Wales.

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

2. OUR SERVICE

Aerospace is a comparison and booking platform for car parks serving Manchester Airport. We act as an intermediary between you ("Customer", "you") and independent car park operators ("Partners").

Key points about our service:

• We compare prices and availability from multiple Partner car parks.
• We facilitate bookings but the parking contract is between you and the Partner.
• We provide additional features including live flight tracking, ANPR barrier integration, and shuttle dispatch notifications.
• We are not owned by, affiliated with, or endorsed by Manchester Airports Group (MAG).

3. ELIGIBILITY

To use the Platform, you must be at least 17 years old (the legal driving age in the UK) and hold a valid driving licence. By making a booking, you confirm that you are authorised to drive and park the vehicle specified.

4. BOOKINGS

4.1 Making a Booking

When you search for parking on our Platform, we display available options from our Partner car parks. Prices shown are per the duration selected and include VAT where applicable. A processing fee of 1.5% is added at checkout.

4.2 Confirmation

Your booking is confirmed when payment is successfully processed. You will receive a booking reference, QR code (where applicable), and confirmation details via the Platform. Your booking confirmation constitutes a binding contract between you and the Partner car park.

4.3 Accuracy of Information

You are responsible for ensuring all booking details are correct, including:

• Drop-off and pick-up dates and times
• Vehicle registration number
• Flight number (if provided)
• Terminal selection

5. CANCELLATIONS & REFUNDS

5.1 Standard Cancellation

You may cancel a booking free of charge up to 24 hours before your scheduled drop-off date. Cancellations can be made through the Platform or by emailing support@aerospace.app.

5.2 Late Cancellations

Cancellations made within 24 hours of the drop-off date are subject to the individual Partner's cancellation policy. Most Partners offer at least a 50% refund for late cancellations.

5.3 No-Shows

If you do not arrive at the car park on your booked date without cancelling, no refund will be provided.

5.4 Refund Processing

Approved refunds are processed to your original payment method within 3–5 business days. The 1.5% processing fee is non-refundable.

6. FLIGHT TRACKING

Our flight tracking feature is provided as a convenience. While we use industry-leading data providers (FlightAware, AviationStack), we cannot guarantee:

• 100% accuracy of flight status information
• Uninterrupted availability of the tracking service
• Specific shuttle dispatch times based on flight data

You should always make your own arrangements to contact the car park if you experience significant delays. Aerospace is not liable for any loss arising from inaccurate flight data or service interruptions.

7. ANPR & VEHICLE DATA

Where ANPR (Automatic Number Plate Recognition) is available, your vehicle registration number is shared with the Partner car park to enable barrier-free entry and exit. You consent to this sharing when you provide your registration at booking. See our Privacy Policy for details on data handling.

8. PARTNER CAR PARKS

Each Partner car park operates independently. Aerospace does not own, manage, or directly operate any car park. Accordingly:

• The parking contract is between you and the Partner.
• Partners are responsible for the safety and security of your vehicle while on their premises.
• Insurance claims for damage or theft should be directed to the Partner.
• All Partners on our Platform are required to be Park Mark accredited and carry appropriate insurance.

9. PRICING & PAYMENT

• All prices displayed on the Platform are in British Pounds Sterling (GBP) and include VAT.
• Prices are set by Partner car parks and may change without notice. The price at the time of booking confirmation is the price you pay.
• Payments are processed securely via Apple Pay and Stripe. We do not store your card details.
• A 1.5% processing fee is applied to all bookings.

10. YOUR RESPONSIBILITIES

When using the Platform, you agree to:

• Provide accurate and complete information
• Not use the Platform for any unlawful purpose
• Not attempt to disrupt or compromise the Platform's security
• Comply with the Partner car park's rules and conditions
• Ensure your vehicle is roadworthy and legally compliant

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Aerospace's total liability to you for any claims arising from your use of the Platform is limited to the amount you paid for the relevant booking.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages.
• We are not liable for any loss or damage to your vehicle while parked at a Partner car park.
• We are not liable for delays, missed flights, or travel disruptions related to car park services.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

12. INTELLECTUAL PROPERTY

All content on the Platform — including text, graphics, logos, software, and the Aerospace brand — is owned by Aerospace Ltd or its licensors. You may not reproduce, distribute, or create derivative works without our prior written consent.

13. AEROSPACE FOR BUSINESS

Corporate accounts are subject to additional terms outlined in the Business Account Agreement provided at onboarding. Business accounts include features such as consolidated invoicing, VAT receipts, and spend controls. The Business Account Agreement supersedes these Terms where they conflict.

14. MODIFICATIONS

We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice on the Platform. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

15. GOVERNING LAW & DISPUTES

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us at support@aerospace.app before initiating formal proceedings so we can attempt to resolve any issues directly.

16. CONTACT

For questions about these Terms of Service:

• Email: support@aerospace.app
• Legal enquiries: legal@aerospace.app